How do I exchange an item?

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    Jessica Lemons

    As a yoga teacher who wears nothing but yoga clothes this is really exciting and I have even had several students ask if something like this exists. My excitement dulled considerably after reading about the $12.95 shipping and restocking fee. As a petite person I can not wear onzie pants even the xs is baggy in the knees and I'm constantly tugging at them so any onzie pants would have to be sent back, if my top also didn't work I've lost all the perks of even buying your package in the almost $30 I'm having to pay you again to replace the clothes that didn't fit. It doesn't seem worth the risk.

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    Sam

    Hi Jessica, as per our updated exchange policy. The $12.95 shipping and restocking fee applies on your 2nd time or more exchanges. The first exchange is always FREE. And the good news is if there are certain brands that are unlikely to fit you, you can let us know so we can ensure that we do not include it in your boxes. 

    We truly appreciate your honest and candid feedback and as a token of appreciation, we would like to offer you a 20% off your first order. To claim it, please send an email to: support@yogaclub.zendesk.com or give us a call at (855) 740-2626 between Monday-Friday (9am-5pm EST). 

    Namasté!

    Sam @ YogaClub

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    Brianne Benedetto

    I really love the idea behind this program, but my concern is sizing. I'm either XS or S and things can fit me funny. Of I'm not happy with what is sent and it doesn't fit, I will wind up spending money on nothing because all sales are final and then we get smacked with a $12.95 shipping return. I would love to try this out, but what if we aren't happy with what is sent and/or it doesn't fit. Like with Stitch Fix, if you don't like what is sent you don't get charged. I'm just nervous that I will lose money and have nothing to show for it. I am in need of yoga clothes and can never find stuff in my size locally, so it seems perfect but what if what is sent doesn't work for me? Just trying to figure this whole thing out :) thanks.

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    Sam

    Hi Brianne, we have a new feature called the Style Quiz where you'd get to choose from which type of apparel or preference suits you the most, also with the specific sizing you wear. You might want to indicate your true and blended sizing by completing the style quiz, which you can access here:https://yogaclub.com/pages/subscription-preferences. Also if you are not satisfied with the items, you can always have it returned and exchanged for FREE! As per our updated exchange policy. The $12.95 shipping and restocking fee applies on your 2nd time or more exchanges. The first exchange is always FREE. 

    If you need more assistance please don't hesitate to reach out at support@yogaclub.zendesk.com or give us a call at (855) 740-2626 between Monday-Friday (9am-5pm EST). We'd be glad to offer you a surprise for your next box!

    Hope to hear from you soon!

    Namaste,

    Sam @ YogaClub

     

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    Christie Child

    I had to put my two cents in!! After reading the above comments as well as owning my own boutique, I'm at a loss of words as to how Yoga Club even makes any money off the brand names they sell for such a CHEAP price!! I know what the Brand's cost are at the wholesale price and I can tell you this....even if you had to return a couple items a year at the $12.95 price, you are still getting 50% off of the retail price!! Someone brought up
    Stitch Fix and how they don't have to pay for "shipping returns." Stitch Fix charges $20 every time you receive a box just for the "stylist fee" and if you decide that you want to keep just one item out of the five they send you...then you are paying more than the $12.95 for Yoga Club's "return shipping fee." Make sense? Plus, Stitch Fix's average price point is $55 per item. Let's say that you wanted to just keep three of the items they sent you (comparing how many items you get from Yoga Club each month)...you would be paying $165 plus the $20 Stylist fee which comes to $185 a month compared to the $80 and let's just say that you wanted to return all three items at $12.95 per item....that still comes to only $120 compared to Stitch Fix's $185!! I'm still in awe how tne Yoga Club makes money!! Just wanted to give my two cents, since I know firsthand how much all these items cost at wholesale!!

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    Angelachenier

    I was super excited to get my first box after watching the on line unboxings and then it arrived. I must say a little disappointed. The outfits they received on line were so cute with strappy bras etc however mine was mediocre at best ( reg old bra...). As for sizing, the pants were good but the top and bra were huge. They were both a small but way to big and looked rediculious on. I have to return 2 items out of my first box! I can only imagine what the cost is going to be wth shipping and restocking fees. I looked at the exchange store and there is nothing on it but pants..... The idea of the box is a good one but if you have to exchange multiple items and your replacement choices are almost nil, is it worth keeping my subscriptions? 

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    Kellyb

    Am I able to exchange for the same item in a smaller size? I love the teeki leggings I got but just want to order one size down...worried I won't be able to get the same one

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    Ericasyogaheart

    I have been teaching 20 years and I'm super dissatisfied with my first box and reading about $12.95 for an exchange.
    I just received 3 very boring, non matching navy/black winter items in late June and 96 degree weather.

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    Denisse Skov

    I just got my first box and I don't like 2 of the three items. The top is boring and the leggings are super small, I am XS in aloyoga, small in the most of the brands and I got small leggings that area super super small I couldn't even get my leg in. I am worried about the exchange fee because they carry different brands and probably I will be a different size on each brand....I would be nice to see an image of the items before they send them, for you to request an exchange before they send them... no point in getting something you don't even like on a picture ..... the business idea is great, but it needs to be more personalize even if it cost $10 dollars ... I rather to pay $10 more and get something I really really love the first time I get it ..

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    Mow Ohui

    You don't have a size guide and I know that sizing depends on material used and brand. You should not be charging $12.95 shipping and restocking fee. We put our 2 cents on you hoping that we will be satisfied with your products. At least we would be able to use them with pride so our investment won't be put to waste. My first box had an issue and it was all about sizing. The pants was made of a compression material so I got it right to size up. But the bra top is cotton made, so a medium is way too loose. I am so confused. I can't keep adjusting my size and next time you send me a different material and size is an issue again. Can you please not ask for size S/M/L/XL? Ask for our measurements in inches instead and you size us accdg to the brand you are sending us. That way we eliminate the probability of exchanges. Thank you.

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