What if I don't like my exchange replacement item? Sam December 30, 2017 21:06 Updated Follow If you have processed an exchange with us and are not happy with your replacement item, please contact us directly. Exchanges are final sale, but exceptions can be made on a case-by-case basis. Related articles How do I exchange an item? What happened to free exchanges? How do I cancel my subscription? I signed up because of your previous Free Exchange policy, will you honor this for me now? How does my stylist know what to put in my box? Comments 0 comments Please sign in to leave a comment.