What if I don't like my exchange replacement item? Sam October 11, 2018 16:42 Updated Follow If you have processed an exchange with us and are not happy with your replacement item, please contact us directly. Exchanges are final sale, but exceptions can be made on a case-by-case basis. Related articles How do I exchange an item? How does my stylist know what to put in my box? How do I cancel my subscription? When do I need to cancel my order to avoid another box shipment? How do I change my style or size preferences? Comments 0 comments Please sign in to leave a comment.