What if I don't like my exchange replacement item? Sam June 03, 2018 00:08 Updated Follow If you have processed an exchange with us and are not happy with your replacement item, please contact us directly. Exchanges are final sale, but exceptions can be made on a case-by-case basis. Related articles How do I exchange an item? How does my stylist know what to put in my box? How do I cancel my subscription? How do I change my style or size preferences? When do I need to cancel my order to avoid another box shipment? Comments 0 comments Please sign in to leave a comment.