We're a young, growing company that delivers the best brand name athletic apparel for up to 60% off retail prices. In order for us to keep the monthly box prices low and the savings high, we have to keep our operating costs down. At the moment, the cost to the business of processing an exchange is very high.
We are actively working on solutions to decrease this cost. We just released a self-service exchange store which enables members to process an exchange without the help of a customer service agent. We started two trading groups on Facebook - each with hundreds of members - allowing our members to make trades on their own. We're also continually improving our technology and style quiz to ensure that you'll get the best items in your box moving forward. Speaking of which, have you updated your Style Quiz recently? ;)
We absolutely want to offer free exchanges again in the future knowing it is a better experience for our members and we're deliberately working towards that goal. We are so grateful for every member of our tribe that chooses to stay with us as we strive to lower these processing costs, continuing to deliver even more value for all of our customers.