First try everything on, sometimes you will be pleasantly surprised about how an item you were sceptical about actually looks on you! Still don’t love it after you’ve tried it on? Not to worry, we stand by our Love Guarantee!
Follow these steps within 7 days of receiving your box for all exchanges in the United States. Live in Canada? Scroll down for instructions.
Text your stylist at +1(415) YOGA-BOX (415-964-2269) M-F from 9-5pm PST or email us at firstname.lastname@example.org and let us know what you don’t like about your items after trying them on. Our expert Stylists will work with you to show you other pieces we think you’ll love right over text making it super easy!
Our stylists will ship the replacement you choose right to your doorstep within 3-7 business days with a return bag and pre-paid shipping label to send back your unwanted items -- easy peasy!
Once your new product arrives, pack up the unwanted item(s) in the included bag, add the free exchange label, and ship it back to us within 7 days to avoid a $20 late charge. It’s that easy!
Exchange process for Canadian members:
Due to costs of duties, tariffs and shipping rates, we unfortunately are not able to process free shipping for Canadian customers at this time -- but hope to be able to do so soon! Thank you for your understanding!
Here’s how you exchange as a Canadian customer:
Try everything on, then email your stylist at email@example.com and let us know what wasn’t working!
We’ll exchange your unwanted item and work with you to choose another size or style. Your new item will arrive within 7-12 business days.
Once your new item arrives, pack up the unwanted item(s) in the new bag, purchase a shipping label of your choice, and ship it back to us within 10 days to avoid a $20 USD late charge. Please provide the tracking number to your stylist by emailing firstname.lastname@example.org so we can ensure arrival at our warehouse.
That's it! We stand by our Love Guarantee because your happiness makes us happy.